TERMS & CONDITIONS

Program Overview:

The Red Dollars Rewards Program ("the Program") is designed to provide eligible customers of Red Smoke Alarms with the opportunity to earn Red Dollars by purchasing Eligible Red Smoke Alarm Products from Approved Wholesalers.

These Red Dollars can be accumulated and redeemed for Visa gift cards.

These Terms form the basis on which you can earn and redeem Red Dollars for Visa gift cards under the Program.

Every Member is bound by these Terms.

Definitions:

Active Member: A Member who has accumulated Red Dollars in their Red Dollars account within the previous consecutive 12-month period from the specified point in time.

Approved Wholesaler: means electrical wholesalers who have been approved by Red Smoke Alarms to be part of the Red Dollars Reward Program, as determined and notified by Red Smoke Alarms from time to time. Refer to www.thinkredrewards.com.au/reddollars/approved-wholesalers

Available Balance: The sum of Red Dollars that have been in a member's account for more than 30 days and can be redeemed by the Member.

Bank: The act of submitting a claim for Red Dollars through the Red Dollars portal, as described in clause 3 of these Terms.

Buy: The act of purchasing Eligible Red Smoke Alarms from Approved Wholesalers

Eligible Customer: has the meaning given to that term in clause 2.

Eligible Red Smoke Alarms Products: means the Red Smoke Alarm products that are eligible for Red Dollars rewards, as determined and notified by Red Smoke Alarms from time to time. Refer to www.thinkredrewards.com.au/reddollars/buy

Members: an Eligible Customer who has enrolled and been accepted into the Red Dollars Rewards Program by Red Smoke Alarms and has agreed to abide by these Terms and whose membership has not been terminated in accordance with these terms.

Member Benefits: means any benefits that you collect, earn, redeem or otherwise acquire in connection with the Red Dollars Rewards Program, including Red Dollars and Visa gift cards issued on redemption of Red Dollars pursuant to these Terms.

Membership and Registration: The process by which customers enrol in the Red Dollar Rewards Program by providing their contact details and other required information on the program's official website, as described in clause 2.

Pending Balance: Red Dollars that have been earned and banked but have not been held in the member's account for the required 30 days to become part of the available balance, as described in clause 3.3.

Red Dollars Rewards Program: The Rewards program offered by Red Smoke Alarms, designed to allow customers to earn and redeem Red Dollars for participating in the program as outlined in these terms.

Red Dollars: means the rewards currency issued by the Red Dollars Rewards Program, that are redeemed into Visa gift cards to the equal value.

Red Rewards Platform: The designated platform through which members can initiate the redemption of their earned Red dollars.

Red Smoke Alarms: means Red Smoke Alarms Pty Ltd ACN 639 243 520.

Redeeming Rewards: The act of using accumulated Red Dollars to exchange for Visa gift cards as part of the rewards offered by the program, as described in clause 4.

Spend: The act of redeeming Red Dollars Visa Gift Cards ready for you to Spend.

Terms: means these terms and conditions governing the Red Dollars Rewards Program, which may be modified by Red Smoke Alarms and can be reviewed by members on the program's official website.

Detailed Steps:

1. Buying Red Smoke Alarms & Earning Red Dollars

Red Dollars can be earned by purchasing Eligible Red Smoke Alarm Products from Approved Wholesalers.

Each Eligible Red Smoke Alarm Product will have a defined value of Red Dollars allocated to it.

Red Smoke Alarms reserves the right to change the Red Dollars value without notice.

As at the date of these Terms, the value of Red Dollars for Eligible Red Smoke Alarm Products is:

Eligible Red Smoke Alarms Products	Red Dollars	Double Red Dollars (1 November 2023 - 31 December 2024) Promo
RFMDUAL	$5.00	N/A
R10RF	$2.50	$5.00
R240	$1.50	$3.00
R10	$1.00	$2.00
R20RC	$2.00	$4.00
R9	$0.50	$1.00
RWB2	$1.50	$3.00
RAC	$1.50	$3.00
RHIS	$5.00	N/A
RHA10RF	$3.00	N/A
RHA240SL	$3.00	N/A
GTC-2968X	$3.00	N/A
Mini-968D	$3.00	N/A
Mini-968/10Y	$3.00	N/A

Only purchases made from Approved Wholesalers of Eligible Red Smoke Alarm Products from 1 November 2023 are eligible for earning Red Dollars.

During the promotion period of 1 November 2023 to 31 December 2024, purchases made from Approved Wholesalers of Eligible Red Smoke Alarm Products during that period are eligible for earning Double Red Dollars.

From time to time, Red Smoke Alarms may in its sole and absolute discretion run other promotions to earn boosted Red Dollars.

1.1

Accumulated Red Dollars:

Red Dollars that are earned on purchases made from Approved wholesalers of Eligible Red Smoke Alarm Products must be banked within 60 days of the date of invoice (Invoice Expiration Date) and shall be credited to your account in accordance with these Terms. Any eligible purchases to earn Red Dollars will expire after the Invoice Expiration Date and Red Dollars cannot be banked and credited to your account in respect of those purchases after that date.
Any Red Dollars that are banked and credited to your account will be valid for a period of 12 months from the date they are made available in your Red Dollars account, after which they expire and cannot be redeemed for Visa gift cards under these Terms. You cannot have more than $10,000 Red Dollars in your account at any one time. If you have more than $10,000 Red Dollars in your account, you will not be able to collect any Red Dollars in excess of this amount and, before you will be able to continue earning Red Dollars, you will need to redeem Red Dollars in your account for credit on a digital Visa gift cards via the Red Rewards Platform.

1.2

Redemption Expiry: Once you decide to redeem your Red Dollars for Visa gift cards, please be aware that the Visa gift cards come with their own expiration period. The Visa gift cards you receive through the redemption process will remain valid for a period of 12 months from the date of the Redemption/cashed-out transaction, after which the Visa gift cards will expire.

2. Membership and Registration

Eligible customers can enrol in the Red Dollars Rewards Program by visiting www.thinkredrewards.com.au/reddollars

Membership in the Rewards Program is free and available to any Eligible Customer who:

purchases an Eligible Red Smoke Alarm Product from an Approved Wholesaler
conducts a business that involves the installation, testing or servicing of smoke alarms;
Resides in Australia;
Provides valid and accurate personal information when enrolling in the Red Dollars Rewards Program;
Is not already a member of the Red Dollars Rewards Program (i.e., does not already have a Red Dollars Account); and
Has not previously been terminated from the Red Dollars Rewards Program or any other Programs by Red Smoke Alarms,
(an Eligible Customer)

For avoidance of doubt, an Eligible Customer

does not include any person who purchases an Eligible Red Smoke Alarm Product for wholesale or retail sale (including any online sale (eg eBay, Facebook Marketplace, etc)) or any other re-supply or re-sale (other than re-supply or re-sale as part of the installation service provided by the Eligible Customer).
may include, but is not limited to, a qualified electrician, an electrical business, Trade Company, Compliance Smoke Alarms company, Builder or Developer who actively participates in the installation, testing and servicing of Smoke Alarms and holds an ABN.
does not include any member of the public, including but not limited to homeowners or unqualified persons relating to the electrical registered industry. (electricians or electrical contractors)
does not include Employees (and their immediate families) of Red Smoke Alarms, trade wholesalers or retailers of Red Smoke Alarms (including their officers and employees) (e.g. Electrical Wholesalers) and agencies associated with this program are ineligible to partake. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

2.1

Rewards Program rules: Members are responsible for reading and understanding these Terms, Account statements, and other communications from Red Smoke Alarms about the Red Dollars Rewards Program in order to understand his/her rights, responsibilities, and status in the Red Dollars Rewards Program. If a Member has any questions about the Red Dollars Rewards Program or these Program Rules, the Member should contact help@thinkreddollars.com.au

2.2

Rewards Program Privacy: Members are responsible for reading the Privacy Statement of Red Smoke Alarms in order to understand how Red Smoke Alarms collects, uses, and discloses a Member's data. If a Member has any questions about the Privacy Statement or its collection, use, or disclosure of a Member's data, the Member should contact help@thinkreddollars.com.au

2.3

Applications: Red Smoke Alarms may accept or reject an application to become a Member in its sole and absolute discretion and without providing notice or reasons. We may also at any time without providing notice or reasons determine that you are not or no longer are an Eligible Customer and cancel your membership of the Red Dollars Reward Programs and Member Benefits (including Red Dollars credited to your account) and take such further action described in clauses 6.2 and 6.3, or available at law.

3. Banking Red Dollars

Customers can bank their Red Dollars in the Red Dollars Rewards Program by visiting www.thinkredrewards.com.au/reddollars

Banking the Red Dollars is free through the submission of a valid Tax invoice from any of the Approved Wholesalers and completion of any other required forms and information.

3.1

Requirements of a valid tax invoice from an Approved Wholesaler must include;

A tax invoice number
A date
Approved Wholesaler name and address
Customers name and address
Eligible Red Smoke Alarm part number and description
Quantity of Approved Red Smoke Alarm purchased and delivered.
Price of approved Red Smoke Alarms purchased
Tax invoice must reflect the status of being paid, delivered or collected.

3.2

Red Smoke Alarms may determine whether to accept any invoice, and credit Red Dollars to the Members account (Banking Red Dollars), in its sole and absolute discretion and without providing notice or reasons.

3.3

All invoices and Red Dollars credited into the customers Red Dollars account will be subject to a 30 day holding process (or such further period determined by Red Smoke Alarms) for verification and audit purposes, as well as allowing time should an approved and legitimate return for credit be required by the customer.

4. Redeeming Red Dollars

You can redeem your accumulated Red Dollars for credit on a digital Visa gift cards via the Red Rewards Platform.

Each Red Dollar is redeemable and converts to $1 credit on a digital Visa gift card.

Upon valid redemption, the digital Visa gift card will be issued electronically by email and/or SMS to the email address or phone number registered to the account and is valid for the period shown on the Digital Visa Card and in the email containing the Digital Visa Card. Card expiry can also be found on the face of the Digital Visa Card as shown in the True Rewards App. At the expiry of the Digital Visa Card any unused balance will be forfeited. Eligible Customers will not receive notice prior to expiry. To read the full Digital Visa Card Terms and Conditions, visit https://truerewards.com.au/visa-gift-card-terms.

Red Smoke Alarms is not liable or responsible for any lost or damaged digital Visa gift cards.

4.1

Minimum Redemption Requirement: To initiate a redemption, you are required to have a minimum balance of $150 worth of Red Dollars available in your account.

4.2

Maximum Redemption Requirement: The maximum value of Red Dollars per Visa Card redemption is $4999 from your available account.

4.3

Non-Transferable and Non-Refundable: Red Dollars are unique to each Member and are not transferable between accounts. Additionally, Red Dollars hold no cash value and cannot be redeemed for cash but upon redemption for credit on a digital Visa gift cards, can be utilised to make purchases across the 40 million Visa merchants worldwide.

5. Credit returns

5.1

Where you have returned Eligible Red Smoke Alarms Products or you have been refunded for any Eligible Red Smoke Alarms Products in respect of which Red Dollars were earned, then Red Smoke Alarms may:

reverse (i.e. debit) any Red Dollars which have been allocated (i.e. credited) to you (even if those Red Dollars have been redeemed to Visa gift cards); and/or
cancel any Visa gift cards issued to you; and/or
take action to recover the value of those Member Benefits as a debt due and payable to Red Smoke Alarms.

5.2

Red Smoke Alarms may also reverse and/or cancel Member benefits (including Red Dollars and Visa gift cards) which have been allocated or issue to you if there are any other grounds which we consider, in our reasonable discretion, justify a reversal or cancellation, for instance, if the Member benefits were allocated to you by mistake (including by reason of our error) or if you earned them by misusing an offer, or through fraudulent means.

5.3

Red Smoke Alarms reserve the right to monitor your purchase history to ensure that any Member benefits are accumulated and redeemed legitimately.

6. Program Changes

6.1

Red Smoke Alarms reserves the right to, from time to time:

add, remove or exclude certain stores or businesses from the list of Approved Wholesalers;
add, remove, or exclude certain products from the list of Eligible Red Smoke Alarm Products;
change the value of Red Dollars that may be earned on certain Eligible Red Smoke Alarm Products;
change the redemption rate of Red Dollars to credit on Visa gift cards;
specify exclusions and conditions (for example qualifying spend and offer duration) for the Red Dollars Reward Program;
change these Terms; and
terminate the Red Dollars Rewards Program.

6.2

Red Smoke Alarms reserve the right at any time without notice to:

cancel or remove any person as a Member of the Red Dollars Rewards Program;
decline to accept any person as a Member of the Red Dollars Rewards Program;
withdraw, cancel or revoke any Member Benefits, including any Visa gift cards issued as part of the Red Dollars Rewards Program;
reverse any Member Benefits, including any Red Dollars credited to an account;
terminate or suspend your membership of the Red Dollar Rewards Program; and/or
report any dishonest, fraudulent or wrongful conduct to the Police and/or any other relevant body.

Grounds for doing any of the above include but are not limited to, if you (or someone using your account details):

abuse, misuse or attempt to abuse or misuse your membership, the Red Dollars Rewards Program, any offers for Member Benefits or anything else associated with Red Smoke Alarms or the Red Dollars Rewards Program;
do anything that is contrary to these Terms;
fraudulently accumulate Red Dollars or other Member Benefits;
use or attempt to use your membership or Red Dollars, or any other Member Benefits, for purchases made by a person other than you;
engage in unacceptable conduct in connection with your membership, which will be deemed to include if Red Smoke Alarms has a reasonable suspicion of conduct by you which amounts to dishonesty, fraud or wrongful conduct;
become bankrupt or die;
are not or no longer are an Eligible Customer; or
have not used your membership at any time during a continuous 12 month period, including any person who is no longer an Active Member.

6.3

If your membership is cancelled or terminated on any of the grounds set out above, then without limiting the foregoing:

any Red Dollars credited to your account will be forfeited and cannot be redeemed or claimed by you;
Red Smoke Alarms may cancel any Visa gift cards issued to you under the Red Dollars Rewards Program; and/or
Red Smoke Alarms may take action to recover the value of Member Benefits as a debt due and payable to Red Smoke Alarms.

6.4

Failure by Red Smoke Alarms to enforce any of its rights at any stage does not constitute a waiver of those rights. Red Smoke Alarms legal rights to recover damages or other compensation from any person are reserved.

6.5

You agree that, except to the extent that these Terms expressly provide otherwise, Red Smoke Alarms do not need to notify you in advance, or give you any reasons, with regard to any action we take concerning your membership and any Member Benefits.

6.6

You acknowledge and agree that there may be:

delay in issuing you with, or non-issue to you of, any Member Benefits;
acts, errors or omissions by us in the course of providing Member Benefits (including as referred to in these Terms);
technical difficulties or equipment malfunction (whether or not under Red Smoke Alarms control), including with respect to registrations, banking and redemption of Red Dollars
loss, theft or damage to your Red Dollars account and any Member Benefits;
unauthorised access or third party interference of the Red Rewards Platform;
a suspension and/or termination of the Red Dollars Rewards Program, including the ability for Members to earn and bank Red Dollars and redeem Red Dollars into Visa gift cards;
tax payable on any Member Benefits; or
other circumstances beyond our control,

and to the maximum extent permitted by law, Red Smoke Alarms will not be liable to you in any way for any cause in connection with such matters, including for any unused Red Dollars balance in your account at the time of termination, and you release Red Smoke Alarms from all and any demands, claims, actions or proceedings in respect of such matters.

6.7

You agree that any comments, suggestions or recommendations you may receive from Red Smoke Alarms or others as part of Member Benefits may not be suitable, accurate or complete and you must not rely on them in a way which may give rise to any loss or damage. If you intend to rely on anything in connection with the Red Dollars Rewards Program, your reliance should be based solely on your own judgement, including as to the extent to which you should obtain or use any Member Benefits.

6.8

Provided that nothing in these Terms limits any rights under the Australian Consumer Law, any liability we may have to you in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by Red Smoke Alarms pursuant to these Terms, whether express or implied by statute, are excluded to the maximum extent permitted by law, and, where liability cannot be excluded (such as where the Australian Consumer Law applies), the liability of Red Smoke Alarms to you will in all cases be limited to:

the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods; or
reinstating the number of Red Dollars, or other Member Benefits, in dispute.

6.9

If the Red Dollars Rewards Program is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of Red Smoke Alarms, including but not limited to technical difficulties, unauthorised intervention or fraud, Red Smoke Alarms reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any Member; or (b) s modify, suspend, terminate or cancel the program, as appropriate.

7. Restrictions

7.1

You can only have one membership and Red Dollars account under the Red Dollars Rewards Program.

7.2

You cannot transfer your membership or Red Dollars account or any Member Benefits to someone else.

7.3

Member Benefits are conditional on you purchasing normal quantities of goods. We reserve the right to determine what constitutes a normal quantity of any good and apply purchase limits for the collecting of Member Benefits. A purchase of goods may exceed a normal quantity even if the purchase is split over more than one transaction.

7.4

Member Benefits are personal to you and may only be collected and used for your own personal use. You may not collect or use Member Benefits for any commercial purpose, including but not limiting to any scheme or arrangement to acquire and sell Member Benefits to any person.

7.5

Member Benefits cannot be exchanged or refunded except as expressly set out in these Terms.

8. Data and Privacy

At Red Smoke Alarms, we hold your privacy and personal information in the highest regard. The collection, use, and protection of your data are paramount to us. By participating in our Red Dollars Rewards Program, you agree to the following terms concerning your personal information:

8.1

Collection and Use: Red Smoke Alarms (and its agents or contractors delivering the Red Dollar Rewards Program) (Red Dollars Rewards Team) will collect certain personal information during the registration process and your interactions with the Red Dollars Rewards Program. This information may include but is not limited to your name, contact details (phone number, email address, and physical address), and purchase history.

8.2

Security and Protection: The Red Dollars Rewards Team shall take reasonable steps to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction

8.3

Sharing and Third Parties: The Red Dollars Rewards Team will not share, sell, or lease your personal information to third parties without your explicit consent or unless that use is in connection with the conduct of the Red Dollars Rewards Program or consistent with the purpose for which the information was collected.

8.4

Opt-Out and Control: Members have the right to manage your data preferences. You can opt-out of receiving marketing communications at any time by contacting the support team. Members can also request to review, amend, or delete their personal information by contacting the customer support team.

8.5

Legal Compliance:
Red Smoke Alarms will adhere to all applicable laws and regulations regarding the collection and processing of personal information. In the event of any legal requests or requirements, we may need to disclose certain personal data to comply with the law, protect our rights, or ensure the safety of members.

8.6

Changes to Privacy Policy:
For clarity the above clauses refers to all parties participating in the Red Dollars Program. This including but not limited to Approved Electrical Wholesalers, Contractors, Sparkies, and Smoke Alarm Installers.

8.7

Changes to Privacy Policy:
The privacy practices may evolve over time as technology and regulations change. Red Smoke Alarms will notify its members of any significant changes to their privacy policy, and members are encouraged to review it periodically.

9. Terms and Changes

These Terms are effective as of 1st October 2023 and may be amended by Red Smoke Alarms from time to time. The current Terms are those available at this website. Members will be provided with the opportunity to review these Terms at the time of opening a Red Dollars account.

10. Termination

We reserve the right, in our absolute discretion, to alter, cease to provide, suspend or replace this Program in whole, or part at any time without notice to you.

We reserve the right to terminate a Member's participation in the Red Dollars Rewards Program at any time without written notice. Among other things, termination may occur if fraudulent activity is suspected or if duplicated accounts are found.

In the event of termination of a Member or cessation of the Red Dollars Rewards Program, any Member Benefits, including any Red Dollars in your account, may be forfeited and cancelled. You acknowledge and agree that you have no rights or entitlements in respect of any unused Red Dollars in your account at the time of termination.

11. Liability and Disputes

Red Smoke Alarms are committed to fostering a positive experience for its Members. We understand that disputes may occasionally arise, and are here to address them in a fair and transparent manner. Please read the following information regarding their approach to handling disputes and their liability:

11.1

Dispute Resolution:
In the event of any disputes or concerns related to the Red Dollars Rewards Program, Red Smoke Alarms request members contact the support team at help@thinkredrewards.com.au

11.2

Company's Liability:
The extent of the company's liability is limited to the terms and conditions explicitly laid out in this document.

Red Smoke Alarms holds no liability for circumstances beyond the scope of these terms, including but not limited to technical malfunctions, interruptions in program availability, or changes to the program for reasons beyond the company's control. The Company do not assume liability for inaccuracies or omissions in program-related content.

11.3

Governing Law:
Any disputes or claims arising from the Red Dollars Rewards Program shall be governed by the laws of Victoria. By participating in the program, you agree to submit to the jurisdiction of the courts of Victoria for the resolution of any disputes.

11.4

General Rules:
Any fraudulent behaviour or violation of these terms and conditions may result in disqualification from the program.

Contact Information:

For inquiries or support related to the Rewards program, participants can contact us at help@thinkredrewards.com.au

FAQs

Approved Wholesalers

T&Cs apply, see www.thinkredrewards.com.au/reddollars/terms. This rewards program is only open to eligible customers who earn Red Dollars by purchasing specified Red Smoke Alarm products from Approved Electrical Wholesalers. Red Smoke Alarms reserves the right to change this program over time, which includes but is not limited to the right to modify terms and conditions, including the list of approved wholesalers and eligible products, as well as terminate the program or memberships if necessary. This program starts from 1/11/23 and ends 11:59pm AEST 31/10/24 unless extended. Dollar back values are part of the “Double your Dollars Launch” available between 1/11/23-31/12/24.