FREQUENTLY ASKED QUESTIONS


Earning Red Dollars in simple. All you need to do is purchase participating Red Smoke Alarm Products and redeem your dollars via the Red Rewards platform.

You can earn Red Dollars on the following Red Smoke Alarms products R10RF, R240, R10, R240RC, R9, RWB2, RWC, RHIS, RHA10RF, RHA240SL, GTC-2968X, Mini-968D, Mini-968/10Y purchased from approved Electrical Wholesalers.

Red Dollar Rewards are only applicable to Red Smoke Alarms purchased through the Electrical Wholesalers channel.

All contractors with a valid ABN buying through an approved electrical wholesaler.

The reward amounts are as follows:

Model Number Red Dollars Double Red Dollars (1 Nov 2023 - 31 Dec 2024) Promo
R1ORF $2.50 $5.00
RFMDUAL $5.00 -
R240 $1.50 $3.00
R10 $1.00 $2.00
R240RC $2.00 $4.00
R9 $0.50 $1.00
RWB/RWB2 $1.50 $3.00
RAC $1.50 $3.00
RHIS $5.00 -
RHA10RF $3.00 -
RHA240SL $3.00 -
GTC-2968X $3.00 -
Mini-968D $3.00 -
Mini-968/10Y $3.00 -

Only invoices dated from the 1st of November 2023 will be eligible to earn Red Dollars.

To sign up for a Red Dollars account, visit www.thinkredrewards.com.au/reddollars/, click through to Red dollars and click on the "Register" button. Follow the registration process, which involves providing your name, email address, and creating a password. Once you've completed the registration, you can start earning Red Dollars.

There is no limit to how many Red Dollars you can earn, as long as you actively participate in our program and meet the eligibility criteria for earning Red Dollars. The more you purchase, the more you can accumulate.

Yes, if you have more than $10,000 Red Dollars in your account, you will not be able to collect any Red Dollars more than this amount. Before you can continue earning Red Dollars, you will need to redeem the Red Dollars in your account in the form of a Digital Visa Gift Card via the Red Rewards platform.

To initiate a cash out, your Red Dollars account balance will need to have minimum approved funds of a $150. This threshold ensures that you have accumulated a sufficient funds for withdrawal.

Yes, the maximum Red Dollars redemption limit, in any one transaction, is capped at $4999 per Digital Visa Gift Card.

After uploading your invoice, please allow up to 3 working days for the funds to reflect in your account. During this period, the money will be in a pending status. It will remain in this pending state for 30 days before becoming available for you to cash out.

No, there are no fees or charges for using Red Dollars. You can earn and redeem your Red Dollars without incurring any additional costs.

No, Red Dollars are only available to be redeemed for visa cards.

Activating your Visa card is a seamless process. Simply follow the instructions provided when you initiate a cash out. You'll be guided through the redemption process step by step.

No, our promotion exclusively offers Digital Visa Cards. These cards are compatible with all mobile phone types and can be conveniently used for online and in store purchases.

Your dollars will be valid in your account for 12 months from the point of banking.

If you return eligible Red Smoke Alarm products or get refunds for them, Red Smoke Alarms may reverse or cancel Red Dollars or Visa gift cards associated with those purchases.

Prepaid Digital Visa Gift Cards have a 12-month activation and spending period starting from the email issue date. You can easily monitor your card's expiry date, track transactions, and check the balance via the Red Dollars website.

Yes, you can conveniently check the balance on your Digital Visa Card by visiting the Red Dollars website. Simply log in to your account and access the card details to view your remaining balance.

A. Once you've completed a cashout, you can spend your Red Dollars virtually anywhere that accepts Visa payments. This includes a vast range of online and in-store merchants, making your rewards versatile and accessible.

No, the Visa card issued through our program does not support cash withdrawals. It can be used for purchases only, and you cannot withdraw physical cash from ATMs or banks using this card as it is not linked to a bank account.

No Red Dollars are not transferable. Once they are claimed you cannot move them into a different account. Once you have claimed your invoice that invoice will then be void (so you can use it to claim again).

To see your account balance, you can simply log in to your True Rewards app using your registered mobile number. The available balance will clearly be displayed on the face of the digital visa card, along with the card expiry.

If you accidentally delete the email containing your Digital Visa Gift Card details, don't worry. Simply reach out to our customer support team, and we'll assist you in reissuing the card.

We take the security of your Red Dollars account and personal information seriously. Our platform employs industry-standard security measures to protect your data. We recommend regularly updating your password and being cautious about sharing your account information with others.

If you experience technical issues or have trouble accessing your Red Dollars account, please contact our customer support team. We have dedicated support staff available to assist you in resolving any account-related concerns.

To unsubscribe from Red Dollars promotional emails, you can click the "Unsubscribe" or "Opt-Out" link provided in the email footer. Alternatively, you can manage your email preferences by logging in to your Red Dollars account and adjusting your communication settings.

To stay informed about the latest Red Dollars promotions and offers, make sure you're subscribed to our email newsletters and follow us on our social media channels. We regularly share updates, special promotions, and exciting opportunities with our users.

If you don't use your membership for a continuous 12-month period, your membership may be subject to termination. Be sure to remain an active member to continue enjoying the program's benefits.

T&Cs apply, see www.thinkredrewards.com.au/reddollars/terms. This rewards program is only open to eligible customers who earn Red Dollars by purchasing specified Red Smoke Alarm products from Approved Electrical Wholesalers. Red Smoke Alarms reserves the right to change this program over time, which includes but is not limited to the right to modify terms and conditions, including the list of approved wholesalers and eligible products, as well as terminate the program or memberships if necessary. This program starts from 1/11/23 and ends 11:59pm AEST 31/10/24 unless extended. Dollar back values are part of the “Double your Dollars Launch” available between 1/11/23-31/12/24.