Frequently Asked Questions

Earning Red Dollars in simple. All you need to do is purchase participating Red Smoke Alarm products from Approved Wholesalers, bank them within 60 days of the invoice date by uploading your invoice into the Think Red Dollars portal.

You can earn Red Dollars on the following Red Smoke Alarm products: R9, R10, R10RF, R10RFP, R240, R240P, R240RC, RFMDUAL, RFMDUAL8, RSDUALP, RSDUALPB, RACP, RAC, RHIS, RFMOD, RRURF, RRURF12, RWB2, RHA10RF, RHA240SL, GTC-2968X, MINI-968D, MINI-968/10Y purchased from approved Electrical Wholesalers.

The Approved Wholesalers webpage helps you find all Red Dollars approved Electrical Wholesalers.

No. Red Dollars are only applicable to Red Smoke Alarms purchases made through Approved Wholesalers.

Electricians or Tradespeople purchasing and installing Red Smoke Alarms products in Australia.

See the dollar values per Red Smoke Alarm product banked below (refer to the reward rates section on the Think Red Dollars portal).

Red Dollars earned on eligible purchases must be banked within 60 days of the invoice date. After this Invoice Expiration Date, the invoice expires and Red Dollars can no longer be credited to the account.

To sign up for a Think Red Dollars account, visit www.thinkredrewards.com.au/reddollars, click ‘Get started now’ or ‘Join Now’. Follow the registration process, which involves providing your business name, your first and last name, ABN, and email address. Once you have completed the registration, and received notification that your account has been approved, you can start earning Red Dollars.

There is no limit to how many Red Dollars you can earn, as long as you actively participate in our program and meet the eligibility criteria for earning Red Dollars. The more you purchase, the more you accumulate!

Yes, there is a limit. You cannot have more than $10,000 ready to cash out. Before you can continue earning Red Dollars, you will need to redeem the Red Dollars in your account in the form of a Digital VISA Card via the Think Red Dollars Rewards platform.

To initiate a cash out, your Think Red Dollars account balance will need to have minimum approved funds of $150. This threshold ensures that you have accumulated sufficient funds for withdrawal.

Yes, there is a maximum amount you can redeem. In any one transaction, the amount is capped at $4,999 per Digital VISA card. If you want to export more than this, it needs to be completed via multiple attempts.

After uploading your invoice, please allow up to 3 working days for the funds to reflect in your account. During this period, the money will be in a pending status. It will remain in this pending state for 30 days before becoming available for you to cash out.

No, there are no fees or charges for using Red Dollars. You can earn and redeem your Red Dollars without incurring any additional costs.

No, Red Dollars are only available to be redeemed for Think Red Dollars VISA cards.

Activating your VISA card is a seamless process. Simply follow the instructions provided when you initiate a cash out. You’ll be guided through the redemption process step by step.

No, the Think Red Dollars Rewards Program exclusively offers Digital VISA Cards. These cards are compatible with all mobile phone types and can be conveniently used for online and in-store purchases.

Your dollars will be valid in your account for 12 months from the point of banking.

If you return eligible Red Smoke Alarm products or get refunds for them, Red Smoke Alarms may reverse or cancel Red Dollars or Digital VISA cards associated with those purchases.

The single-use Think Red Dollars VISA card (red in colour) has an expiry of 1 year from the date of issue. The reloadable Think Red Dollars VISA card (black in colour) has an expiry of 3 years from the date of issue.

Yes, you can check the balance on your Digital VISA card, in two different ways – this depends on the card that you have in your wallet. If you have a red card with a black dollar sign on it, you can check the balance by visiting the Think Red Dollars portal. Simply log in to your account and access the card details to view your remaining balance. If you have a black card with a red dollar sign on it, you can check your balance by looking at the digital pass (looks like a ticket) that is in your digital wallet on your mobile device. On the top right hand on the pass, you will see the current balance.

Once you’ve completed a cash out, you can spend your Red Dollars virtually anywhere that accepts VISA payments.

No, the VISA card issued through our Think Red Dollars Rewards Program does not support cash withdrawals. It can be used for purchases only.

No, Red Dollars are not transferable. Once they are claimed, you cannot move them into a different account.

Simply reach out to our customer support team on [email protected], and we'll assist you.

We take security seriously. Our platform employs industry-standard security measures. We recommend regularly updating your password and not sharing account information.

Please contact our customer support team at [email protected].

No you can not.

Click the "Unsubscribe" or "Opt-Out" link in the email footer, or manage your preferences within your account settings.

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If you do not use the program for a continuous 12-month period, your membership may be subject to termination.